This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through our platform. Please read it carefully before placing your order.
Cancellations
Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to our fulfilment team and they have initiated the process of shipping, or the product is already out for delivery.
In such an event, you may choose to reject the product at the doorstep.
Perishable Items
Radiant Twins Enterprise does not accept cancellation requests for perishable items such as eatables and food products. However, a refund or replacement can be made if you establish that the quality of the product delivered is not good.
Damaged or Defective Items
- In case of receipt of damaged or defective items, please report to our customer service team immediately.
- The request will be entertained once our team has checked and determined the issue at its end.
- This must be reported within 2 days of receipt of the product.
Product Not as Expected
If you feel that the product received is not as shown on the site or not as per your expectations, you must bring it to the notice of our customer service team within 2 days of receiving the product. Our customer service team, after looking into your complaint, will take an appropriate decision.
Warranty Claims
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.
Refund Processing
In case of any refunds approved by Radiant Twins Enterprise, it will take up to 2 days for the refund to be processed back to you.